The security and capabilities of polysius® connect Remote Services from thyssenkrupp are winning over more and more customers, with demand remaining high. So there are already numerous examples of successful remote services with customers in the USA, Canada, Guatemala, Mexico, Peru, Thailand, Saudi Arabia, Norway, Turkey, Serbia and Russia. And the list of countries is growing by the week.
Plant operators can access the knowledge of the experts from the thyssenkrupp Cement Technologies business unit worldwide and at any time using polysius® connect.
Jennifer Richardt, Product Manager Remote Services
The important thing is that everyone involved has access to the same information at the same time – and that’s where the specially developed industrial data glasses come in. Jennifer Richardt, Product Manager Remote Services: "The data glasses are an important part of our online live support. They include a camera attached to a hard hat, a headset and a monitor. The data glasses transmit sounds and images in both directions in real time and are tailored for use under particularly tough conditions on job sites. This technology gives our customers maximum freedom of movement to carry out all the necessary work."
Not only are the data glasses and the associated software easy to use, they also offer important additional functionality. For example datasheets, technical drawings or checklists can be displayed on the monitor. It is also possible to add markings in the live stream, record videos of the work and save screenshots with annotations. All work documented via the data glasses and software is available immediately to the customer and thyssenkrupp for reference purposes.